Guest Experience Coordinator
Core
Support guests with service inquiries, order tracking, refunds, and promos while gathering feedback and spotting trends for a fast-food chain.
Role type
Guest Experience Coordinator
Builds
Guest support workflows and feedback loops for a fast-food restaurant chain
Domain
Food & Beverage / Retail
Deliverable
client delivery
Required skills
Zendesk, Braintree, Resto, multi-tasking, data recording, deadline management
Preferred skills
Tech adaptability, written/verbal communication, initiative, detail orientation
Responsibilities
Answer guest queries regarding menus, dietary needs, and order status; process refunds and promotions; collect and analyze guest feedback; coordinate with restaurants and franchisees; assist with marketing initiatives like merch rewards and store launches.
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