Host / Hostess
Core
Greeting guests, seating them, and managing the front-of-house flow to ensure a positive dining experience.
Role type
Front-of-house host/hostess
Builds
Guest dining experience
Domain
Casual dining / Restaurant
Deliverable
physical/clinical work
Required skills
Guest interaction, cash handling, table management, supply organization, complaint resolution, telephone handling
Responsibilities
Greet and welcome all customers immediately upon arrival and verify party size; Seat customers at tables/booths appropriate for their needs; Receive payment and make correct change; Assist with beverages and provide initial beverage suggestions; Clean, complete side work, and organize supplies; Handle incoming telephone calls and take to-go orders; Resolve complaints and notify the manager; Assist service personnel in clearing and setting tables.