Head of Business Operations - North America - Wise Platform
Core
Regional operational engine and strategic lead for Wise Platform in North America, transforming partner operations and automating workflows.
Role type
Senior leadership (Head of Business Operations)
Builds
Scalable operating frameworks for new banking and enterprise partners
Domain
Fintech / Payments / Cross-border money transfer
Required skills
Fintech & Payments operational leadership, SLA & metric turnaround, Matrixed leadership across regulated domains, Data literacy & business case modeling, Enterprise partner management, Incident & escalation management
Preferred skills
Strategic & methodical problem-solving, Cross-functional influence without authority
Technologies
Data analytics dashboards, Spreadsheets
Responsibilities
Own regional servicing performance and SLAs, Establish matrix leadership over non-direct reporting domains, Build data-driven ROI business cases for automation, Lead and scale Partner Operations team, Partner with Commercial teams to scale operating models, Serve as senior operational escalation point for Tier 1 bank partners
Seniority
Senior, hands-on IC with strategic scope
