Duty Manager
Core
Oversee daily front office operations, manage VIP room readiness, and handle guest complaints and operational incidents for an Accor hotel.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational continuity for hotel departments
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations, guest complaint resolution, VIP coordination, shift management, hotel occupancy tracking, cross-departmental communication
Preferred skills
Emergency situation handling, knowledge of hotel quality standards, ability to represent management
Technologies
PMS systems (implied by front office duties)
Responsibilities
Supervise daily operations, coordinate VIP room readiness with Housekeeping and F&B, manage guest complaints, oversee shift staff, monitor hotel occupancy and group status, liaise with General Manager on VIP matters