Front Office Duty Manager
Core
Supervise and support the Front Office team to maintain high service standards, manage guest inquiries and complaints, and ensure operational efficiency in a hotel setting.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational continuity for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Leadership, communication, problem-solving, financial reporting, upselling, shift management, cross-departmental coordination
Preferred skills
Proficiency in Opera and Accor systems, experience in hotel Front Office management
Responsibilities
Supervise and train Front Office staff, manage guest complaints and inquiries, ensure daily revenue reconciliation, coordinate with Housekeeping and F&B, maintain Front Office equipment, conduct departmental meetings, work overnight shifts
Seniority
Mid-level management