Duty Manager
Core
Oversee daily hotel operations to ensure exceptional service, maintain quality standards, and coordinate between departments.
Role type
Duty Manager (Hotel Operations)
Builds
Daily hotel operations and guest experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Leadership, problem-solving, crisis management, team supervision, operational coordination, reporting
Preferred skills
Knowledge of Property Management Systems (PMS)
Responsibilities
Supervise daily hotel operations, handle guest complaints, coordinate with departments, interact with guests in public areas, train and motivate teams, manage emergency situations, generate daily activity reports
Seniority
Mid-level, hands-on IC
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