Duty Manager
Core
Oversee front office operations, VIP guest services, and lobby management to ensure smooth hotel operations and high service standards.
Role type
Senior Front Office Duty Manager
Builds
Guest experiences, lobby operations, and front office service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team supervision, revenue control, conflict resolution, emergency response, night audit, rate management, loyalty program management
Preferred skills
Opera PMS, First Aid, CPR, additional languages
Technologies
Opera PMS
Responsibilities
Liaise with departments for coordinated operations, welcome and escort VIP guests, manage check-in/check-out processes, handle guest complaints, supervise Front Office team, review rate variances and billing, manage full-house situations, oversee lobby and driveway operations, conduct Night Audit, report security incidents
Seniority
Senior, hands-on IC