Service Owner and Software Developer
Core
Oversee the strategy, operations, and support of the ContiConnect Service while contributing to feature implementation and technical improvements.
Role type
Service Owner and Software Developer
Builds
ContiConnect Service (digital product for customers and internal teams)
Domain
Automotive IT / Digital Solutions
Required skills
IT Service Management (ITIL), Java, Spring Boot, Microservices, RESTful APIs, SQL, Git, CI/CD pipelines, IT compliance, Risk management, Cybersecurity, KPI reporting, Agile/Scrum
Preferred skills
JIRA, Confluence, JavaScript
Responsibilities
Act as accountable IT Service Owner and primary contact for operational activities; Oversee service delivery, improvement, and development; Maintain and optimize technical service setup ensuring compliance; Ensure adherence to data protection, cybersecurity, and privacy policies; Lead ITIL-based service operations (incidents, problems, changes); Collaborate with application owners, technical leads, developers, and product managers; Provide regular reports on service performance and health; Act as main escalation point for service issues; Mentor colleagues on ITSM best practices; Drive continuous service and process improvements; Support integration of automation and technical enhancements; Coordinate with development and release management teams.
Seniority
Mid-Senior, hands-on IC
