Lobby Ambassador
Core
Welcoming guests, managing lobby operations, and providing personalized support to ensure seamless arrivals and departures in a luxury hotel setting.
Role type
Guest-facing hospitality professional
Builds
Guest arrival/departure experiences and lobby service flow
Domain
Luxury hospitality
Deliverable
product features
Required skills
Guest service, communication, conflict resolution, upselling, operational coordination, privacy management
Preferred skills
Luxury hotel experience, VIP handling, multicultural environment adaptability
Responsibilities
Welcome and assist arriving and departing guests, including VIPs; Coordinate with Bell and Guest Relations teams; Provide information about hotel facilities and services; Maintain a clean and organized lobby environment; Manage lobby traffic and reception queuing; Support luggage delivery and buggy services; Handle guest comments, complaints, and requests; Complete pre-arrival follow-ups and support special arrangements; Promote hotel facilities and upselling opportunities; Follow safety and operational standards.
Seniority
Entry to Mid-level, hands-on IC