Technology Support Representative II
Core
Provide live Level 1 remote and on-site technical support for Domino's In-Store Operators, diagnosing and resolving issues with proprietary software, hardware, and peripherals.
Role type
Level 1 Help Desk Representative
Builds
Support for Domino's digital ordering and in-store operational technology
Domain
Food service / Retail technology
Deliverable
client delivery
Required skills
remote support, hardware troubleshooting, software troubleshooting, ticketing management, SQL query reading, networking basics, documentation, multitasking
Preferred skills
ServiceNow, 2+ years help desk experience, night/weekend shift flexibility
Technologies
ServiceNow, SQL
Responsibilities
Diagnose and resolve routine technical problems for store operators, document troubleshooting steps, follow up to ensure issue resolution, work rotating shifts including nights and weekends.
Seniority
Individual Contributor, mid-level