Deputy Project Director
Core
Implement total quality management and change management procedures for case management, enrollment, and customer services units while leading outreach and reporting operations metrics.
Role type
Senior IC project director (human services)
Builds
Case management, enrollment, and customer service processes for job seekers and income maintenance programs
Domain
Human services / Workforce development
Required skills
Total quality management, change management, staff leadership, process improvement, data reporting, business process expertise, program development, community resource knowledge, vocational rehabilitation knowledge, disability service competencies
Preferred skills
Coaching and mentoring, analytical thinking, solution-focused approach, Microsoft Office proficiency, driving record compliance
Technologies
Microsoft Word, Excel, PowerPoint, Outlook
Responsibilities
Implement quality management procedures, manage communication and coordination across units, provide leadership to staff, oversee operations metrics reporting, coordinate fair-hearing processes, compile quarterly reports, collaborate on program development
Seniority
Senior, hands-on IC