Problem Manager
Core
Own the post-RCA lifecycle, track corrective actions, and analyze incident data to identify recurring patterns and drive continuous improvement in monitoring and incident management.
Role type
Senior IC Problem Manager (IT Operations)
Builds
Incident management processes and reporting dashboards
Domain
IT Operations / Gaming Technology
Deliverable
dashboards & analysis
Required skills
Root Cause Analysis (RCA), corrective action tracking, incident reporting, stakeholder coordination, process improvement, SLA compliance monitoring, change management coordination
Preferred skills
ITIL Problem Management, JIRA/Monday.com, Grafana, third-party provider management
Responsibilities
Log and enforce completion of corrective action items, analyze incident data for trends, maintain known error records, coordinate post-incident reviews, produce status reporting on open problems, flag SLA compliance risks
Seniority
Mid-Senior, hands-on IC
