Retail Customer Service Associate
Core
Liaison for a large e-Commerce furniture marketplace, handling inbound contacts to resolve client issues regarding orders, returns, and delivery.
Role type
Customer Service Representative (High Volume)
Builds
Customer satisfaction and trust for North American clients
Domain
E-Commerce / Furniture Retail
Deliverable
client delivery
Required skills
Conflict management, active listening, multitasking, CRM navigation, analytical problem solving, English proficiency
Preferred skills
Experience in customer service, systematic problem solving, tech-savviness
Responsibilities
Handle 50-60 daily contacts via email, chat, and SMS; resolve complaints and de-escalate concerns; process accounts and file documents; identify systemic issues to improve service; meet sales targets and efficiency metrics.
Seniority
Individual Contributor
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 849,000+ jobs from 20+ sources.
