Retail Customer Service Associate
Core
Customer Service Associate providing support for a large e-Commerce furniture marketplace (Wayfair) to North American clients via phone, chat, and email.
Role type
Customer Service Representative
Builds
Customer satisfaction and trust for a furniture e-Commerce platform
Domain
E-Commerce / Furniture Retail
Deliverable
client delivery
Required skills
conflict management, active listening, problem solving, multitasking, CRM navigation, technical troubleshooting, written communication, verbal communication, time management
Preferred skills
customer service experience, systematic problem solving, business judgment, tech-savviness
Responsibilities
Handle high volume of inbound contacts (50-60 per shift), resolve customer complaints and issues, maintain customer accounts and records, escalate systemic issues, meet sales targets and efficiency metrics, de-escalate customer concerns
Seniority
Individual Contributor
