Service BDC Agent - Concord Toyota
Core
Respond to internet inquiries, generate service appointments, and conduct phone surveys to assess customer preferences for a Toyota dealership.
Role type
Service BDC Agent
Builds
Service appointments and customer satisfaction metrics
Domain
Automotive retail / Customer service
Required skills
Internet inquiry response, CRM data entry, lead management, phone surveying, report compilation, automotive product knowledge, goal-driven performance
Preferred skills
Previous BDC experience, high-volume call center experience, commission-driven role experience, independent work, team collaboration, time management
Technologies
CRM software, lead management tools, internet
Responsibilities
Respond to internet inquiries with courtesy and accuracy, enter customer inquiry data into CRM, generate services appointments, conduct phone surveys, utilize lead management tools, compile reports and documentation
Seniority
Individual Contributor, entry to mid-level