Assistant Front Office Manager
Core
Support the Front Office Manager in leading daily operations, managing guest arrivals/departures, and delivering a seamless luxury guest experience.
Role type
Assistant Front Office Manager (Hospitality)
Builds
Guest check-in/check-out processes, room allocations, and daily front office operations
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations, team coaching and mentoring, service recovery, VIP and group management, financial reporting and rostering, Opera Cloud or similar PMS knowledge, commercial awareness (upselling/performance), conflict resolution
Preferred skills
Previous experience as Assistant Front Office Manager, Supervisor, or Duty Manager, 2+ years in Front Office, First Aid and RSA certification
Technologies
Opera Cloud, PMS
Responsibilities
Oversee arrivals, departures, and room allocations; coach and develop the Front Office team; manage VIPs, groups, and special requests; support Front Office financial processes and reporting; work across departments to ensure seamless guest journeys; act as senior leader on shift making confident decisions.
Seniority
Mid-level, hands-on IC