Overnight Guest Service Agent
Core
Overnight Guest Service Agent providing personalized care, check-ins, and night audit support for hotel guests.
Role type
Front Office / Night Audit Agent
Builds
Guest check-in/out processes, nightly financial reports, and operational handovers
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Night audit procedures, Front office operations, Point of Sale (POS) transactions, Opera PMS, Microsoft Office, Storytelling, Problem solving
Preferred skills
Driving (automatic/manual), Additional languages, Responsible Service of Alcohol certification
Responsibilities
Check and prepare reports/statistical information, Balance Food & Beverage and credit card transactions, Greet and check-in guests, Settle guest accounts, Assist other departments with overnight duties
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