Lobby Manager
Core
Oversee the hotel lobby experience and manage beverage service operations to ensure exceptional guest service.
Role type
Senior hospitality operations manager (lobby & beverage)
Builds
Lobby environment, beverage service programs, guest experiences
Domain
Hospitality / Hotel Management / Beverage Operations
Deliverable
product features
Required skills
Beverage operations management, team leadership, guest relations, inventory control, cost control, regulatory compliance, event coordination, SOP enforcement
Preferred skills
Hotel management qualification, beverage certifications
Technologies
POS systems, inventory management software, reporting tools
Responsibilities
Manage daily lobby operations and guest experience, oversee lobby beverage service and quality, lead and coach lobby and beverage staff, coordinate with F&B and Front Office teams, monitor inventory and control costs, ensure compliance with safety and licensing standards, maintain lobby ambiance and presentation
Seniority
Senior, hands-on IC