Customer Service Rep (05012) - Ocoee, Fl
Core
Provide exceptional customer service by handling inquiries, complaints, and order processing via phone, email, and chat while resolving issues with empathy.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved issues
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, multi-tasking, patience, empathy, computer proficiency
Preferred skills
Previous customer service experience
Responsibilities
Respond to customer inquiries via phone, email, and chat; Handle customer complaints and concerns; Process orders, refunds, and exchanges; Maintain up-to-date knowledge of products and policies; Collaborate with other departments to resolve complex issues; Document customer interactions and update account information; Identify and escalate priority issues; Provide personalized solutions to enhance customer satisfaction
Seniority
Individual Contributor, entry to mid-level
