Customer Quality Resident
Core
First point of contact for customers and production sites to manage daily quality problems, escalations, and containment actions.
Role type
Quality Engineer (Automotive)
Builds
Quality strategies, 8D reports, containment plans, and rework solutions for OEM customers.
Domain
Automotive industry, wiring systems/harness manufacturing
Deliverable
client delivery
Required skills
Root-cause analysis, Failure analysis, FMEA, Quality assurance tools, Data analysis, Process audits, Logistics complaint resolution, Material ordering coordination
Preferred skills
Automotive industry experience, Harness maker experience
Technologies
Omnitracker, 8D Report methodology
Responsibilities
Maintain internal and external Customer Portal Management, Support deployment of LEONI quality strategy based on customer requirements, Participate in Quality meetings with the customer, Support customer process audits and production process and product approval (ppa), Support customers in problem solving and follow-up of containment & rework actions, Support Supply Chain in case of logistics complaints, Support model year changes and technical changes, Prepare 8D Reports and fill Omnitracker complaints portal, Organize meetings with LEONI production plants for follow-up with claims