Auto Loan Collections Associate
Core
Contact delinquent customers via phone to secure payments, arrange payment plans, and resolve account issues to help maintain their credit standing.
Role type
Auto Loan Collections Associate
Builds
Payment collections and account resolution for auto loan customers
Domain
Financial Services / Auto Lending
Deliverable
client delivery
Required skills
inbound/outbound calling, payment negotiation, objection handling, account status education, multi-tasking, CRM usage, basic PC keyboarding, Microsoft Office proficiency
Preferred skills
customer service experience, systematic problem solving, emotional resilience, tech troubleshooting
Responsibilities
Handle inbound/outbound calls with existing customers, contact delinquent customers, overcome payment objections, educate customers on account status, maintain positive relationships with Loan Servicing team, meet production goals
Seniority
Individual Contributor, entry to mid-level