Owner Reservations Sales Representative
Core
Answer inbound calls from Westgate Resort owners to assist with booking, modifying, and canceling reservations while selling upgrades, additional nights, and vacation packages.
Role type
Customer service and sales representative (timeshare)
Builds
Reservation bookings and upsell opportunities for Westgate Resorts owners
Domain
Hospitality / Timeshare
Deliverable
product features
Required skills
inbound call handling, reservation management, sales persuasion, objection handling, policy adherence, multitasking
Preferred skills
sales experience, collections experience, front desk experience, bilingual English/Spanish
Technologies
MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
Responsibilities
Answer and manage inbound calls from owners; assist with booking, modifying, and canceling reservations; explain ownership benefits and usage rights; process exchange requests; recommend room upgrades and vacation packages; explain reservation-related charges; maintain accurate documentation.
Seniority
Entry-level to Junior, hands-on IC