Technicien service desk N1 bilingue Français / Anglais H/F
Core
First-level IT support technician handling user requests and incidents via phone, chat, and forms in French and English.
Role type
Level 1 IT Service Desk Technician
Builds
IT support services for end-users
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Incident triage, technical and functional assistance, remote desktop tools, ITSM ticketing systems, Windows environments, Microsoft 365, first-level incident resolution
Preferred skills
None stated
Technologies
Windows, Microsoft 365, ITSM tools, remote desktop tools
Responsibilities
Receive, qualify, and process requests and incidents via phone, chat, and forms; qualify requests according to nomenclature; provide technical and functional assistance; process incidents following procedures; deliver predefined answers; track cases until resolution
Seniority
Entry-level (1st experience required)
