Administrative Assistant II - Medical, Arthritis Program Low Back
Core
Provide administrative support to the Arthritis Program Low Back Rapid Assessment Clinic and digital support to clinical and non-clinical users of the CMS.
Role type
Administrative Assistant II (Medical)
Builds
Patient care delivery support, educational materials, webinars, online/onsite training, and CMS user management.
Domain
Healthcare / Rheumatology / Orthopedics
Deliverable
Dashboards & analysis | client delivery | infrastructure
Required skills
Customer support, email triage, user registration, training coordination, data management, report generation, calendar management, stakeholder communication
Preferred skills
Digital technology proficiency, analytical problem solving, data analysis, independent work
Technologies
CMS (Clinical Management System), video conferencing tools, shared drive systems
Responsibilities
Support new and existing user queries and customer support; Triage, manage, resolve and investigate emails; Address CMS customer access and performance issues; Register new users into CMS system; Co-ordinate new user training sessions; Provide one-on-one user support; Maintain updated user demographics; Manage FAQs and material for CMS daily operations; Manage PCP inquiries, online training, onboarding to CMS and referral privileges; Co-ordinate provincial webinars; Support the creation of resources and education material; Manage shared drive with all relevant documentation; Maintain updated contact lists; Manage phone inquiries; Collect wait-time data for specialist intervention; Run reports for quality management and quarterly reporting; Co-ordinate calendar and scheduling of team meetings.
Seniority
Mid-level, hands-on IC