Customer Service Administrator
Core
Support day-to-day administration of customer services, offering contract support and resolving client queries in a fast-paced logistics environment.
Role type
Customer Service Administrator
Builds
Customer service operations and order fulfillment for FMCG clients
Domain
Logistics / FMCG distribution
Deliverable
product features
Required skills
Order processing, SAP usage, Microsoft Excel, problem solving, report generation, order releasing control
Preferred skills
Geographical knowledge, attention to detail, computer literacy
Responsibilities
Answering emails for internal and external personnel, resolving customer and client queries, order keying on SAP, providing various reports for clients, ATP control for order releasing, ensuring circulation of reports to stakeholders
Seniority
Individual Contributor
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