Housekeeping Order Taker
Core
Handle guest requests for internal housekeeping services, manage inventory, coordinate with departments, and maintain housekeeping office operations.
Role type
Housekeeping Order Taker / Front Office Support
Builds
Internal housekeeping services for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
telephone etiquette, inventory management, administrative coordination, logbook maintenance, payroll system management, emergency procedures knowledge
Preferred skills
knowledge of FMC system, familiarity with housekeeping operations manual
Technologies
FMC, payroll system
Responsibilities
Answer and handle guest calls, wake-up calls, and messages; set up inventory and monitor supplies; update guest history and logbooks; coordinate with all departments; manage departmental attendance and rosters in the payroll system; report guest comments or complaints; follow emergency and security procedures.
Seniority
Entry-level, operational IC