Sr Professional Services Strategy & Ops Program Manager
Core
Own the day-to-day operational backbone for Professional Services delivery, managing PSA administration, staffing, capacity, partner subcontracting, and program intake to keep engagements running smoothly.
Role type
Senior IC Professional Services Operations Manager
Builds
Operational workflows, resource allocation plans, partner delivery processes, and delivery health dashboards
Domain
SaaS Professional Services / AI-enabled Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
PSA administration, resource management, partner operations, operational reporting, process optimization, data analysis, workflow design, stakeholder alignment
Preferred skills
Rocketlane experience, SaaS metrics knowledge, AI tool application, subcontractor governance
Technologies
Rocketlane, Kantata, Certinia, FinancialForce, Salesforce
Responsibilities
Administer and optimize PSA configuration and workflows; lead services resource management and capacity planning; coordinate partner and subcontractor delivery operations; streamline partner program intake; build operational reporting and delivery insights; improve scalable operating rhythms
Seniority
Senior, hands-on IC
