Retail Customer Service
Core
Manage daily operations and customer service standards in a Ladbrokes & Coral betting shop, serving customers and encouraging repeat business.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer relationships
Domain
Sports betting and gaming retail
Deliverable
client delivery
Required skills
cash handling, payment transaction processing, customer service, complaint resolution, target management, shift operations
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process customer transactions, demonstrate betting products and terminals, handle customer complaints, maintain shop standards, open or close the shop
Seniority
Entry-level, hands-on IC
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