Coordinateur Qualité (siège)
Core
Coordinate quality management and client relations for the Relais & Châteaux network of independent hotels and restaurants.
Role type
Quality Coordinator
Builds
Quality assurance processes and client satisfaction metrics for a global luxury hospitality network
Domain
Hospitality / Quality Management
Deliverable
dashboards & analysis
Required skills
Quality system management, client relationship management, data analysis, report writing, CRM management, meeting coordination
Preferred skills
English fluency, office software proficiency, organizational skills, analytical thinking
Responsibilities
Review and send inspection reports, update quality tracking dashboards, prepare monthly KPIs for leadership, coordinate post-inspection follow-up calls, manage client inquiries and feedback, organize member visits to headquarters, support the annual Trophies campaign
Seniority
Junior to Mid-level, hands-on IC