Front Office Team Member
Core
Front desk representative responsible for guest check-in/out, handling inquiries, managing room charges, and promoting hotel facilities to ensure a positive guest experience.
Role type
Front Office Team Member
Builds
Guest check-in/out processes, accurate billing records, and hotel sales opportunities
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, prompt response handling, accurate documentation, sales skills, product knowledge
Preferred skills
Experience with OPERA cloud
Technologies
OPERA cloud
Responsibilities
Welcome guests and ensure their well-being, respond to guest requests during check-in/out and stay, ensure accurate posting of charges, handle calls professionally, document internal and guest messages, promote hotel facilities to maximize sales
Seniority
Entry-level / Individual Contributor
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