Hero Support Specialist
Core
Manage HR operations, optimize employee lifecycle workflows, and ensure smooth service delivery for employees and managers.
Role type
HR Operations Specialist (People Operations)
Builds
Employee lifecycle processes, HR data integrity, and operational workflows
Domain
Human Resources / People Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
HR operations management, employee lifecycle administration, data integrity, German labor law knowledge, HR system proficiency, process improvement, stakeholder collaboration
Preferred skills
Global mobility operations, business travel administration
Technologies
Workday, Jira, Slack, ServiceNow
Responsibilities
Manage employee lifecycle processes including contracts, amendments, probation, transfers, and terminations; Maintain accurate employee records and support pre-payroll data reconciliation; Resolve mixed-complexity HR tickets via Jira, Slack, and email; Partner with Talent Acquisition, Payroll, Legal, and People Partners; Identify operational bottlenecks and drive workflow enhancements; Maintain documentation, SOPs, and self-service Knowledge Base resources.
Seniority
Mid-level, hands-on IC