Application Support Officer
Core
Third-line technical application support and functional/technical enhancements for enterprise software estate, acting as escalation point for Service Hub.
Role type
Senior IC application support engineer (ITSM/Reporting)
Builds
Enterprise application services, reporting packs, knowledge base articles
Domain
Financial services / Investment administration / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Advanced SQL, SSRS, ITSM frameworks (ITIL/COBIT), troubleshooting, problem-solving, source control (GIT/Azure DevOps/SVN), system migration support
Preferred skills
PowerBI, Crystal Reports, Tableau, third-party system customization, on-prem and SaaS environments
Technologies
SQL, SSRS, PowerBI, Crystal Reports, Tableau, GIT, Azure DevOps, SVN
Responsibilities
Resolve incidents, requests, and changes meeting SLAs; deliver functional and technical enhancements; perform ticket trend and backlog analysis; create MI/report packs and knowledge base articles; partner with Product Management to ensure availability and reduce duplication; support project deliveries and system migrations.
Seniority
Mid-Senior, hands-on IC
