IT Change Enablement Manager
Core
Manage and continuously improve the IT Change Enablement process to ensure safe, efficient, and controlled implementation of changes to IT services, systems, and infrastructure.
Role type
IT Change Enablement Manager
Builds
IT service stability and compliance through structured change governance
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management (ITSM) process expertise, Change Management/Enablement knowledge, ITIL framework understanding, ISO 27001/ISMS governance experience, Change Advisory Board (CAB) facilitation, risk assessment, stakeholder coordination, process standardization, post-implementation review analysis, conflict and dependency identification, compliance reporting
Preferred skills
Experience with Ivanti Neurons for ITSM, ServiceNow, Jira Service Management, BMC Helix, Matrix42, CMDB management, automation of IT services, data-driven process management
Technologies
Ivanti Neurons for ITSM, ServiceNow, Jira Service Management, BMC Helix, Matrix42, CMDB
Responsibilities
Manage and improve the Change Enablement process, Review Change Records for risks and approvals, Coordinate the Change Advisory Board (CAB), Create transparency via the Change Calendar, Identify conflicts and dependencies between changes, Coordinate Standard, Normal, and Emergency Changes, Facilitate Post Implementation Reviews, Analyze metrics for process improvement, Support compliance with ISO 27001 and audit requirements, Create guidelines and templates for the Change process
Seniority
Mid-Senior, hands-on process owner
