Travel GDS Support
Core
Manage corporate travel operations, lead and develop travel teams, and oversee GDS (Amadeus/Sabre) support to achieve KPIs and SLAs.
Role type
Assistant/Deputy Manager, Travel Operations & GDS Support
Builds
Corporate travel itineraries and support services for clients
Domain
Travel and Hospitality
Deliverable
client delivery
Required skills
Team management, GDS operations (Amadeus/Sabre), Corporate travel account management, KPI/SLA monitoring, Process improvement, Escalation handling, Stakeholder coordination
Preferred skills
24/7 work flexibility, Conference call leadership, Incentive program design, Conflict management
Technologies
Amadeus, Sabre
Responsibilities
Manage travel operations to achieve KPIs and SLAs; Lead, coach, and develop travel teams; Oversee GDS operations and provide SME support; Monitor performance and drive process improvements; Handle escalations and coordinate with clients and stakeholders; Support the Group Manager and lead operations when required
Seniority
Mid-Senior, hands-on IC with management responsibilities