Quality & Training Coordinator
Core
Conduct in-home quality assurance visits, investigate client complaints and incidents, and coordinate caregiver training and competency development for a homecare agency.
Role type
Quality & Training Coordinator (Field-based)
Builds
Quality assurance reports, training programs, and incident resolution outcomes for Cambrian Homecare clients and caregivers.
Domain
Homecare / Direct Support Services / Quality Assurance
Deliverable
physical/clinical work
Required skills
Investigation & problem solving, Communication & de-escalation, Attention to detail, Independent ownership, Training & presentation skills, Bilingual communication (English/Spanish)
Preferred skills
Quality assurance experience, Developmental disabilities experience, Caregiver/DSP experience, Community & referral relationship building
Technologies
Microsoft 365 (Excel, Word, PowerPoint, Teams, SharePoint)
Responsibilities
Conduct in-home quality assurance visits and phone calls; Investigate and resolve client complaints, incidents, and accusations; Document investigation activities and generate quality reports; Coordinate and deliver orientation and ongoing training for care providers; Monitor and report caregiver training compliance; Build and maintain relationships with regional centers, healthcare providers, and community partners.
Seniority
Individual Contributor
