Client Success Manager, Healthcare Revenue Cycle (West Coast candidates preferred!)
Core
Partner with clients to ensure successful implementation, adoption, and expansion of healthcare revenue cycle products, acting as a bridge between sales, support, and product teams.
Role type
Client Success Manager (Healthcare Revenue Cycle)
Builds
Client retention, engagement, and product expansion strategies for healthcare payers/providers
Domain
Healthcare IT, Revenue Cycle Management
Deliverable
client delivery
Required skills
Healthcare Revenue Cycle Account Management, Claim systems expertise, Electronic Remittance Advice (ERA) knowledge, Salesforce/CRM expertise, Client relationship management, Quarterly Business Review facilitation
Preferred skills
Epic EHR expertise, Epic Resolute HB/PB certification, Healthcare IT industry experience
Technologies
Claimsource, Denial Manager, Enhanced Claim Status, Electronic Remittance Advice (ERA), Salesforce, Epic
Responsibilities
Acclimate clients to product implementations and facilitate updates; Partner with support and product teams to resolve tickets and enhancement requests; Evaluate customer use of specific products to recommend best practices; Develop strategies to improve client retention and expansion; Showcase client successes and ROI during Quarterly Business Reviews.
Seniority
Mid-Senior, hands-on IC