Customer Service Representative (02923) - 1301 N Prospect Ave
Core
Deliver exceptional support and resolve customer inquiries via phone, email, and chat to ensure positive customer experiences.
Role type
Customer Service Representative
Builds
Customer satisfaction and retention
Domain
General customer support
Deliverable
client delivery
Required skills
Active listening, problem-solving, conflict resolution, multitasking, documentation, CRM software proficiency
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer issues and complaints; Provide accurate product and service information; Document customer interactions; Follow up with customers to confirm satisfaction; Escalate complex or unresolved issues; Meet performance metrics for response time and satisfaction scores.
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