Customer Service Representative
Core
Handle incoming calls from member florists to assist with billing, order confirmations, product purchases, and troubleshooting.
Role type
Customer Service Representative
Builds
Supports Teleflora's network of 10,000+ member florists in North America
Domain
Retail / Floral Industry
Deliverable
client delivery
Required skills
Strong written and oral communication, decision-making with little direction, attention to detail, basic math skills, clear voice modulation, typing 25 WPM, basic computer skills
Preferred skills
1-2 years Customer Service/Call Center experience
Responsibilities
Answer florist calls, process billing and order requests, troubleshoot credit card equipment, manage directory orders, handle monthly statements
Seniority
Entry-level
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