Customer Service Representative, Flowerbuyer
Hybrid
Core
Answer inbound calls from florists to provide order support and first-call resolution on the Flowerbuyer Floral Auction site.
Role type
Customer Service Representative
Builds
Order fulfillment and account support for member florists
Domain
Wholesale floral industry / E-commerce
Deliverable
client delivery
Required skills
Inbound call handling, order support, first-call resolution, account navigation, training delivery, escalation management
Preferred skills
Telecommunication experience, multi-tasking, self-motivation
Responsibilities
Answer inbound calls from florists, provide training to florists on account pages, partner with teams on outbound call lists, handle escalated customer issues, achieve KPIs and productivity standards