Customer Support Specialist | Servicedesk
Core
First point of contact for Colliers Nederland clients, handling complaints, inquiries, and real estate questions via phone; supports the servicedesk by escalating outages and liaising with maintenance partners and energy suppliers.
Role type
Customer Support Specialist (Real Estate)
Builds
Client communication and servicedesk support for real estate owners, investors, and tenants.
Domain
Real Estate / Property Management
Deliverable
client delivery
Required skills
Phone communication, complaint handling, inquiry resolution, real estate knowledge, outage escalation, stakeholder liaison, ticket categorization, SLA monitoring, proactive communication
Preferred skills
Office and ERP systems experience
Responsibilities
Answering phone calls regarding complaints, inquiries, and real estate questions; supporting the servicedesk with outage management and contact with maintenance/energy partners; categorizing and prioritizing incoming requests; monitoring response times and communicating progress to clients
Seniority
Individual Contributor