Senior Client Success Specialist
Core
Serve as the primary post-sales point of contact to ensure client adoption, retention, and ROI for sports technology products.
Role type
Senior Client Success Partner (Account Management)
Builds
Client relationships and product adoption for sports data and betting solutions
Domain
Sports technology, media, and betting
Deliverable
client delivery
Required skills
client success, account management, strategic communication, conflict resolution, data analysis, onboarding management, process optimization, stakeholder advocacy
Preferred skills
knowledge of Sportradar products, knowledge of betting landscape
Responsibilities
Manage strategic communication via email, phone, and virtual meetings; resolve complex client challenges; demonstrate product impact on business objectives; establish connections with key users; track client feedback; lead onboarding; optimize internal processes; conduct proactive outreach based on account health metrics; partner with sales, product, and technical teams.
Seniority
Senior, hands-on IC