IT Support Mitarbeiter (all genders)
Core
First-level IT support specialist ensuring smooth operation of IT systems and workstations for employees.
Role type
Senior IC IT Support Engineer (1st Level)
Builds
Stable IT infrastructure and user support services
Domain
Enterprise IT / Semiconductor Manufacturing
Deliverable
client delivery
Required skills
Windows & Linux administration, Active Directory management, Network fundamentals (LAN, WLAN, TCP/IP, DHCP, DNS), ITSM/Ticketing systems, Asset Management, Onboarding/Offboarding processes
Preferred skills
ITIL processes, Knowledge base creation, Project support
Technologies
Microsoft Windows, Linux, Microsoft 365, Jira Service Management, ServiceNow, Active Directory
Responsibilities
Troubleshoot and resolve hardware/software issues, Install and maintain PCs/notebooks/peripherals, Administer business applications and security systems, Support network and server systems, Manage user accounts and hardware provisioning, Document incidents and update knowledge bases, Collaborate with 2nd-level support and external vendors
Seniority
Mid-level, hands-on IC
