Leader Expérience Client - Vivier Haute-Savoie F/H
Core
Transform customer experience and drive commercial performance for professional restaurateurs at METRO France Halles.
Role type
Senior Customer Experience Leader (Manager)
Builds
Omnichannel customer initiatives and commercial action plans for professional clients
Domain
B2B Food Distribution / Professional Catering
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Commercial management, team leadership, performance analysis, project management, CRM usage, digital tools proficiency
Preferred skills
B2B or B2C experience, gastronomy passion, local market knowledge
Responsibilities
Deploy innovative commercial action plans, analyze performance indicators to improve customer journey, develop sales revenue and meet economic targets, coach and manage a multidisciplinary team, foster a strong customer culture
Seniority
Senior, hands-on IC