réceptionniste
Core
Front desk operations and guest service for a 4-star boutique hotel, managing check-ins, billing, and upselling experiences.
Role type
Receptionist (Front Desk Agent)
Builds
Guest check-in/out, billing, and hotel revenue optimization
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, check-in/out management, billing and cash handling, upselling, telephone standards, cross-department communication, quality standards adherence
Preferred skills
Hotel management training, PMS (FOLS) experience, English fluency, second language
Technologies
Word, PowerPoint, PMS FOLS
Responsibilities
Manage guest check-in and check-out, optimize room occupancy and revenue, handle client billing and cash collection, respond to client requests, close the cash register, promote additional services (spa, restaurant, events), answer phones per quality standards, communicate with technical, bar, restaurant, and housekeeping teams, apply MGallery brand quality standards
Seniority
Junior to Mid-level, 1+ years experience