Guest Relations Agent
Core
Greet arriving guests, settle accounts, and provide assistance throughout their stay at a luxury hotel.
Role type
Guest Relations Agent
Builds
Front desk operations and guest experiences for Fairmont Hotels & Resorts
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Cash handling, Front Office systems (Micros-Fidelio), Telephone etiquette, Loyalty program enrollment, Up-selling
Preferred skills
Hospitality diploma, English (verbal & written), Second language, MS Office Suite, Customer service experience