Telephone Operator
Core
Answer internal and external calls, direct guests to hotel departments, provide service information, and handle guest requests/complaints.
Role type
Frontline hospitality operations specialist (telephone operator)
Builds
Guest communication and call routing for hotel operations
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
Phone etiquette, guest service, multitasking, emergency protocol adherence, telephone system operation, confidentiality
Preferred skills
Hotel operations knowledge, additional languages
Technologies
Telephone systems, basic computer applications
Responsibilities
Answer and direct calls, provide hotel service information, log wake-up calls, handle guest messages and complaints, operate switchboard, update telephone directory
Seniority
Entry-level, individual contributor
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