Expert - CI
Core
Manage end-to-end CI operational processes, ensuring timely delivery of databases, reports, and operational outputs for clients while acting as a key liaison between Operations, Client Services, and stakeholders.
Role type
Senior IC CI Operations Expert
Builds
Operational outputs, data reports, and process improvements for client services
Domain
Consumer Intelligence / Retail Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CI process expertise, data analysis, query and escalation management, root-cause analysis, process improvement, effort estimation, capacity planning, stakeholder management, coaching
Preferred skills
Lean, Six Sigma, Process Excellence, Analytics, or Project Management certification
Technologies
Advanced Microsoft Excel (PivotTables, lookup functions, data analysis)
Responsibilities
Ensure timely and accurate delivery of data, reports, and operational outputs according to SLAs; manage complex queries, exceptions, and escalations; identify and lead process improvement and automation initiatives; conduct root-cause analysis and implement corrective actions; analyze operational data to create KPI summaries and performance insights; provide functional guidance and process support to team members.
Seniority
Senior, hands-on IC
