Guest Service Manager
Core
Lead guest experience and support day-to-day operations at a city-center hotel, ensuring warm welcomes and exceptional service for leisure, business, and international travelers.
Role type
Guest Service Manager (hands-on IC)
Builds
Guest experiences and operational efficiency for ibis Southampton Centre
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service management, shift supervision, team coaching, inventory management, VIP handling, conflict resolution, health & safety compliance, recruitment support, PMS proficiency
Preferred skills
Opera PMS experience, calm under pressure
Responsibilities
Supervise front desk, reception, bar, and restaurant operations; manage daily shifts and staffing; coach and mentor team members; handle check-ins, check-outs, and room inventory; resolve guest concerns; coordinate with housekeeping and maintenance; support recruitment and training; maintain health, safety, and data protection compliance
Seniority
Mid-level, hands-on IC