Service Support Specialist
Core
Resolve real-time incidents and player disputes to ensure uninterrupted live dealer table operations and game integrity.
Role type
Senior IC service support specialist (live dealer gaming)
Builds
Live dealer gaming tables and streaming operations
Domain
Online casino / Live dealer gaming
Deliverable
client delivery
Required skills
incident resolution, system monitoring, dispute investigation, report writing, cross-team coordination
Preferred skills
customer support experience, decision-making, problem-solving, multitasking
Technologies
internal monitoring tools, incident tracking systems
Responsibilities
identify and resolve real-time incidents (dealer errors, software issues, network problems), monitor critical systems and escalate alerts, investigate and resolve player disputes, record incidents and prepare post-resolution reports, coordinate case resolutions across internal teams
Seniority
Mid-level, hands-on IC