Spotify Non-Voice Support with Italian and English (Remote within Bulgaria) - Fixed Term Contract
Core
Provide email and chat support to Spotify platform users, answering how-to questions, managing accounts, and resolving payment issues.
Role type
Customer Support Specialist (Non-Voice)
Builds
User support for Spotify's music streaming platform
Domain
Digital Music Streaming
Deliverable
client delivery
Required skills
Italian (C1), English (C1), email support, chat support, account management, payment issue resolution, troubleshooting
Preferred skills
customer service experience, flexible shift availability
Responsibilities
Answer common how-to and FAQ questions, assist with account management, resolve payment-related issues, guide users through troubleshooting steps
Seniority
Individual Contributor
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